CASE STUDY April 10, 2024
As a global leader in customer experience (CX) outsourcing, Inspiro empowers businesses with intelligent, secure, and scalable CX solutions across a network of over 58,000 BPO professionals. Recognizing the ever-evolving customer landscape, Inspiro has embarked on a journey of Data-Driven Management (DDM) to continuously enhance its service offerings. With delivery operations in North and Latin America, Australia, and the Asia Pacific, Inspiro supports every stage of the customer lifecycle through next-generation CX solutions integrating strategy, people, innovation, and analytics.
The OpenAI knowledge base tool was deployed for an end customer of Inspiro, a leading airline based in the Philippines. Average Handling Time improved by 30% & the Quality Assurance improved to 99%.
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