CASE STUDY August 7, 2024
Tiger Analytics collaborated with a leading US manufacturer of industrial and home tools to develop a comprehensive Voice of Customer solution. By leveraging advanced transformer models and clustering techniques, the solution effectively analyzes vast volumes of e-commerce reviews, enabling end-users to derive meaningful insights without manual effort.
The implementation of the Voice of Customer solution significantly accelerated the analysis of customer feedback, providing valuable insights into sentiment, issues, and discussion topics. With a streamlined process and integration with Power BI dashboards, business users can easily access and visualize key insights, empowering them to make informed, data-driven decisions.
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