Inspiro, a leading BPO specialist, faced a critical challenge: their wealth of data was trapped in silos, hindering timely decision-making and process efficiency. Data inconsistency, manual reporting, and scattered information made gaining the insights needed to drive value difficult. Inspiro began its digital transformation journey through a Data-Driven Management (DDM) approach with an end objective of improving its internal and external processes via data-backed decision-making.
Inspiro’s collaboration with Tiger Analytics, leveraging Microsoft’s Data Platform and Analytics services, led to a centralized Azure data warehouse, resulting in elevated data quality, real-time insights, and streamlined operations across Inspiro’s business functions.
In the first phase, Inspiro was able to migrate 40% of its total on-prem data to the Azure cloud. This led to interactive dashboards, efficient information retrieval, and automated reporting, allowing more time for report review and analysis.